How to Troubleshoot Windows Live Messenger Video Call With No Sound
Windows Live Messenger is a free chat program from Microsoft. Using Live Messenger, you can connect with friends and family using text, audio chat or video chat. In past versions of Windows Live Messenger, many users had issues with missing audio during video calls. You can prevent audio problems in a Live Messenger video call by following a few steps. These steps ensure that you are operating Live Messenger in an optimal environment.
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Instructions
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Connect using a broadband connection. According to Microsoft, dial-up Internet connections have trouble handling audio and video in Windows Live Messenger due to the amount of bandwidth the service requires.
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Ensure you aren't behind a network address translator (NAT) or a firewall. Both can cause your Windows Live Messenger experience to have issues, including choppy or missing audio.
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Turn your sound up. If you have external speakers, make sure they're turned on. Also be sure that, if you're using a headset, you don't have the microphone and headphone plugs connected to the wrong jacks.
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Close other background applications, especially those that use audio. These may interfere with your computer's ability to output sound from Windows Live Messenger.
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References
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