My Computer Won't Recognize Sansa

Sansa MP3 players are a variety of portable music devices manufactured by SanDisk Corp. They provide an efficient way of music transfer and storage through the use of your computer's USB port. However, if your computer refuses to recognize a Sansa MP3 player, several possibilities may be at hand. It is important to test and troubleshoot one possible reason at a time, which will effectively assist you in determining the problem or the next logical step.

Instructions

    • 1

      Connect your Sansa MP3 player to more than one USB port on your computer. Ensure that your computer USB port is not corrupt or disabled by testing at least two available ports. This is especially useful when you possess no other USB-based equipment.

    • 2

      Inspect your USB ports' status to ensure they are enabled on your computer. Right-click "My Computer" and launch "Properties" to verify the availability of such connections. Select "Device Manager" from the Hardware tab and click the "Universal Serial Bus Controllers" from the list shown. If a red "X" is shown, the USB ports are disabled. Ensure your computer is updated by clicking "Start" and launching "Windows Update" from the Programs menu. Alternatively, inspect your USB port connectivity through your motherboard BIOS settings. Note that BIOS access and settings varies by mother board manufacturer.

    • 3

      Scan your computer for new hardware changes. From the Device manager, click the "Action" menu and select "Scan for hardware changes" while your Sansa MP3 player is connected. Allow your computer to attempt to find any physical component recently added in the event it failed to previously detect it.

    • 4

      Connect your Sansa player to a different computer. Test the connection on a different system's USB port to verify that the Sansa device's own connection has not been damaged. Inspect the USB ports on the computer in question as well to eliminate the possibility of both systems having problematic USB ports.

    • 5

      Change your Sansa MP3 player's USB plug. Sometimes the head of the plug may lose contact with the appropriate circuits. Obtain a secondary USB port at your local retail store and test it on an updated computer system.

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References

  • Photo Credit mp3 player msi black image by patrimonio designs from Fotolia.com

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