How to Install a RingCentral Printer on a Vista Computer
One of the security features of Microsoft Windows Vista is that many executable programs are blocked and must be installed by an administrator of the computer. This feature prevents end users from installing unwanted software and malware onto the computer. Users have reported issues when installing the RingCentral printer drivers on a Vista computer, receiving the error message that a Group Policy is preventing the installation. The Group Policy editor available in Windows Vista, Business and Ultimate versions, will enable the computer’s administrator to turn off the policy that is blocking installation of the RingCentral printer drivers.
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Instructions
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Log onto the computer with the administrator user ID and password.
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Click “Start” to show the Search input box.
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Type “gpedit.msc” into the Search input box and press the “Enter” key. The Group Policy Editor will open in the Microsoft Management Console.
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Click the “Computer Configuration” folder to expand.
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Click the “Administrative Templates” folder to expand.
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Click the ”Printers” folder.
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Click the "Disallow installation of printers using kernel-mode drivers" option in the right panel. This is the policy that is blocking installation of the RingCentral printer drivers.
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Click the “Policies” tab, and the click “Properties.”
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Click the “Disable” option, and click “OK.” This action disables the block and allows the printer driver to be installed. Close the Group Policy window.
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Log onto the RingCentral user account page.
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Click the “Download” button on the top navigation ribbon.
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Click the red “Download Now” button to run the installation routine.
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Click “Run” from the Run/Save dialog box. No need to save this file to the hard drive. Just run it from its current location. The RingCentral Call Controller software will begin installation. Click “Next.”
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Click “Finish” to complete the installation. The RingCentral printer is now installed on Windows Vista.
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References
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Comments
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Kelvin Mile
Sep 17, 2010
"7. Click the "Disallow installation of printers using kernel-mode drivers" option in the right panel. This is the policy that is blocking installation of the RingCentral printer drivers..." This is the step that I missed. No wonder my installation is erroneous.
