How Do I Get a TTY Phone Number for My Customers?
The Federal Communication Commission requires that telephone service providers offer telephone networks—whether wireless or land line—compatible with TTY/TDD equipment. This text telephone/telecommunication device for the deaf equipment gives telephone accessibility to deaf and hard-of-hearing people including 911 access in case of an emergency. As a result, getting a TTY phone number doesn't require any special setup with your telephone service provider beyond requesting a normal second phone number for TTY calls to come through for interception via a TTY machine.
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Instructions
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Call your telephone service provider and select the "Sales" or "Customer Service" option from the menu of provided options. Press the corresponding number to the option on your phone’s number keypad.
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Explain your specific situation to the agent that takes the call and request a second phone number. If you’re setting up a digital wireless TTY number, confirm that your wireless phone is TTY-compatible. If you need to install a second line (land line phones only), schedule a technician service visit with the sales or customer service agent.
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Connect your TTY machine to the compatible digital wireless phone, cordless phone or corded phone and phone jack associated with the number you're going to use to intercept customer TTY calls. Wireless and cordless phones typically connect via an audio cable; corded phones and wall jacks via land line phone cords.
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