How to Delete QuickBooks Cache

QuickBooks is a professional financing application that helps you to set a budget and keep track of your finances. You can also set up your checking and savings accounts with the application in order to print checks. If you cannot load certain pages or update your profile in QuickBooks, you must clear the cache from your web browser. Once the browser cache is cleared, you’ll be able to access content that needs an Internet connection in QuickBooks.

Instructions

Clearing Internet Explorer Cache

1. Close out your QuickBooks application. Open the Internet Explorer web browser on your computer.

2. Click on the “Tools” option in Internet Explorer, then the “Internet Options” button. Choose the “General” tab followed by the “Delete Cookies” option if you’re using Internet Explorer 6.

3. Allow time for the cache to be cleared. Click on the “Delete Files” option and then click on the “Delete All Offline Content” for Internet Explorer 8. Click on the “Delete Cookies” option for Internet Explorer 7.

4. Allow for the deleting process to complete and then close out of the web browser. Close out of any other programs and restart your computer.

Clear Mozilla Firefox Cache

1. Close out of the QuickBooks application. Open the Mozilla Firefox web browser on your computer.

2. Click on the "Firefox" option from the top toolbar menu and then click on the "Preferences" option.

3. Click on the "Advanced" option and then click on then click on the "Network" tab.

4. Click on the "Clear Now" button from the "Offline Storage" section and the cache will be removed.

5. Close out of the Preferences window and close out of the Firefox browser. Close out of any other programs and then restart your computer.

References

• QuickBooks Support: Clicking on Update My Profile on the ProAdvisor Web Site Does Not Load the My Account Screen
• Inuit Small Business: QuickBooks Point of Sale Software