"Tervis Tumblers are made for life," according to the Tervis website. The company describes their double-walled, insulated tumblers as “virtually indestructible” and provides a lifetime guaranty. However, on the off chance that your Tervis Tumbler becomes defective in any way, you can simply return it to Tervis, and they will replace it for free. You do not need to provide a sales receipt or any proof of purchase. When Tervis sees their name on the bottom of the tumbler, they will honor your request for a replacement.
Things You'll Need
- Box or padded envelope
- Replacement Request Form
Go to the Tervis website and click on the “Replacement Policy” link to get to the “Replacement & Return Policies” page. Click on the “Print Form” link to get to the “Replacement Request Form.”
Print out a copy of the Replacement Request Form.
Complete the form with the requested information. Be sure to sign and date in the space provided at the bottom of the form.
Pack the defective tumbler in a box or padded manilla envelope. Include the completed Replacement Request Form with the defective tumbler.
Address the box or envelope to: Tervis Tumbler Company Attn: Returns 201 Triple Diamond Boulevard North Venice, FL 34275
Mail the package.
Tips & Warnings
- Call Customer Care at 1-866-TUMBLER, if you have questions about submitting the request for a replacement tumbler.
- Allow three to four weeks for the replacement tumbler to arrive in the mail.
- Although Tervis tumblers are guaranteed for life, there are other Tervis products, such as lids and straws, that do not have a lifetime guarantee. Additionally, the manufacturer's warranty for Tervis ice buckets is limited.
- If you want to return or exchange a non-defective tumbler, you have to do it within 30 days from the date of purchase. You must include the sales receipt or packing slip. These non-defective items must be returned in new and unused condition with their original packing materials included. Tervis will process these items within 30 days from the time they receive the item. You cannot get a refund on personalized tumblers or ice buckets.