How to Write Hotel Job Applications and Resumes


Positions in the hospitality industry require solid interpersonal skills and a strong customer service orientation. If you want to work as a manager, front desk representative, bartender or some other position at your local hotel, write a job application that boasts your attention to detail and shows that you’re a people person. Remember that recruiters are looking for conscientious employees committed to providing excellent service that exceeds expectations. To hiring managers, the effort that you put into your application reflects the effort you’ll put forward to satisfy customers.

  • Write a cover letter. When applying for work that involves close interaction with customers, a cover letter is a must. Not only does a good cover letter prove that you have passable communication skills; it also gives a window to your personality, according to an employer interviewed by Service Canada. Make sure that your cover letter is no longer than one page. Always address your cover letter to a named individual rather than a title, if at all possible. Include the name of the position you’re applying for and describe how you learned about the job. Fill the body of your cover letter with specific job experiences that prove you have the qualifications the hiring manager wants. Always conclude by expressing your desire for an interview.

  • Present all of your contact information, including your name, email address, mailing address and phone number at the top of your resume. Write a one-sentence career objective that reinforces your strengths relative to the job and restates the position you want. For example, if you want to work as a bartender, you could write: “Professional bartender with formal drink-mixing training and five years experience, seeking a bartending position serving high-end clientele at a prestigious hotel.” Include this career objective right below your contact information.

  • Compose a summary of qualifications section. In the hospitality industry, tangible skills and experience reign supreme over theoretical knowledge. Present your biggest selling points in bulleted form, limiting your list to about six crucial items. Consider including how many years of work experience you have, software skills (database and productivity software knowledge is often a must for hotel managers) and skills you’ve developed through real-world work experience. Back your claims with proof where possible. For example, don’t just say you have a strong customer service orientation; say you have a strong customer service orientation built through three years of independently addressing customer concerns at your last job as a support representative.

  • Outline your work experience, starting with your most recent positions first. Write three or four bullet points underneath each job title to describe your most important accomplishments and responsibilities. Focus on experiences that show problem-solving skills and an aptitude for working with people. For each position, include your title, the employer’s name and the start and end dates of your employment.

  • Write a section describing your education and training. List all of your formal qualifications, including the name of the certification you earned, the time period for which you earned it and the name of the granting institution for each. Don’t forget to list short certificate programs that emphasize practical skills, such as bartending, budget management and conflict resolution. Often, these practical credentials are more important to hospitality employers than university degrees.

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