How to End a Conference Call

End a conference call on the right note and remind the other party of the next steps.

Ending a conference call can be crucial in terms of how it impacts the relationship and future of those involved with the call. For example, if a conference sales call ends poorly and there is no talk about the next steps in the sales process, misconceptions can be made that could inhibit the sale. It is best to plan an exit strategy so that the call will end smoothly.

Instructions

1. Plan for the call. With the right plan, those involved with the call can rest assured that all topics will be covered and every issue on the agenda will be addressed. Ending the call prematurely without communicating all information can be disastrous.

2. Plan an exit strategy for different scenarios. For a variety of reasons the call may end early and, if it does, the other parties should know how to respond and what steps to take to ensure the information discussed on the call is not lost. This can be achieved by preparing some final notes and communicating the next actionable steps.

3. Summarize the call. When all items on the agenda have been discussed and all questions have been answered, ask those on the phone if they have anything else to add. If they do not, then summarize the bullet points of the call and make sure that everyone understands what was discussed. Go one by one and overview any follow-up steps with each member of the conference call to ensure everyone is well aware of the plan going forward. Close the call by telling everyone how the follow up will be communicated. Respectfully address each person on the phone and say your goodbyes. Send a follow up email to all parties that summarizes the call and outlines the next actionable steps.

References

• Mftrou.com: Conference Call Etiquette -- the do's and don't's of multi-way phone conversations
• Accuconference.com: Conference Call Etiquette
• Gislounge.com: Conference Call Etiquette You Need To Know