How to Improve Phone Sales


The phone is an important part of a sales professional's business. Most of the time, it is the first contact with customers, so you should learn to improve your phone sales skills. Selling over the phone can be a powerful way to create new customers, but it can also be disappointing if your phone skills are not at a higher level. There are phone sales improvement tips that you can practice and develop that can help you to gain more sales and get more profits.

  • Improve your personality so customers on the phone like you and are more willing to do business with you. Smile while you are dialing so customers sense your happiness. Think positive and expect to make the sales.

  • Use a well thought out script so you will know what you are going to say to your customers before you make the phone calls because your windows of opportunities to get the sales may be small. Rehearse the script and have it right in front of you before you make the phone calls so you can get straight to the point about what you are selling.

  • Start by telling your customers that you are calling them about a product, a program, or a service that may help them. Do not ask the ordinary questions by asking your customers how they are doing.

  • Ask well thought out questions that get the sales and create a better understanding between you and your customers. Ask your customers about their needs and about what they expect, which can help you to improve your phone sales. Listen to your potential customers that can turn into regular customers by hearing what they have to say about their needs, their concerns, and their questions.

  • Show enthusiasm when you call on your customers. Speak your customers' names at least three times during your sales presentations. Learn to talk as your customers talk by writing down some words that you hear them say, which can help them to feel more comfortable around you and may cause them to believe that you understand them better.

  • Tell your potential customers about the testimonies of regular customers who have gotten great results by using what you are selling.

  • Get the sales, after you have finished with your sales presentations. Close the sales with a professional question by asking your customers how they feel about what you are selling. Do not ask your customers what they think about what you are selling, since sales can be based on emotions supported by logic.

Tips & Warnings

  • Set a sales goal and stick to it. If you plan to contact 15 customers on the phone daily, then stick to your plan.

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  • Photo Credit business phone call image by Leticia Wilson from
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