How to Troubleshoot a Remote Web Workplace Connection
The Windows operating system includes a service called Remote Desktop, which allows users to control other computers over a network connection. For example, users can use the web to connect to their workplace computers from home. If you are having trouble establishing a connection with a remote PC, there are several troubleshooting steps you can follow.
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Instructions
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Make sure the remote workplace computer is powered on and connected to the Internet. If the remote computer is not on or does not have an active network connection, the remote connection attempt will fail.
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Check to see if the Remote Desktop service is enabled on the remote computer. Right-click on the "My Computer" icon and select "Properties." Then go to the "Remote" tab and make sure the box next to "Allow users to connect remotely to this computer" is checked.
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Unblock the Remote Desktop service from the Windows Firewall. Open the Start menu again and click on "Control Panel." Then double-click on the "Windows Firewall" icon and go to the "Exceptions" tab. Check the box next to "Remote Desktop" and press "OK" to save the settings.
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Try using the remote computer's IP address instead of its hostname when creating the remote workplace connection. Misspelling the computer's hostname will cause the connection to fail, so entering the IP address instead may resolve the issue.
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Log on to the remote computer with an administrative username and password instead of a standard user account. By default, standard accounts do not have Remote Desktop privileges, but administrator accounts do.
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References
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