How to Repair a Vizio TV

Vizio's HDTVs are complex electronics that should be repaired by trained and certified technicians.

Television aficionados take their sets for granted, in that TVs are reliable and rarely need frequent maintenance and repair in comparison to a refrigerator or washing machine. A broken television causes major disruption, however, because it happens unexpectedly and without warning sometimes. Vizio's HDTV (high-definition television) product offering runs the gamut from small one-room TVs (22-inch) to large classroom or home theater TVs (55-inch). Whether in the home or in the classroom, a broken TV interrupts recreation and learning. These inconveniences are unavoidable, but an owner can shorten downtime by contacting Vizio technical support to start a repair ticket.

Things You'll Need

• Telephone
• Pen
• Paper
• Email account (optional)
• Vizio user manual (optional)

Instructions

1. Find the label on the side or back of the Vizio. Write down the model and serial numbers on paper for reference.

2. Collect the the proof of purchase, such as the purchase receipt or invoice, and have ready if needed.

3. Navigate to Vizio's "Support" page (See Resources). Click on the "Register Your Vizio" link at the top.

4. Type in your name, address, and product information, and then click the "Register" button. Vizio offers warranty service to the original purchaser, and registration establishes ownership.

5. Call Vizio Technical Support at 877-698-4946. Business hours are 6 a.m. to 9 p.m. Monday through Friday and 8 a.m. to 4 p.m. Saturday and Sunday. (All times are Pacific Standard time.)

6. State to the technical support agent that you need a repair. Also tell her that you have registered online. Be ready to offer model and serial numbers, along with proof of purchase.

Tips & Warnings

• In lieu of calling by telephone, email Vizio Technical Support at: [e-mail]. Also, use the web page-based "Contact Vizio" form on the right side of the Vizio "Support" page.

• Vizio offers varying levels of warranty service. Please read your user manual and also ask technical support questions to get a firm and clear understanding of the services you are entitled to.

References

• Vizio | Support
• Vizio | Register
• Vizio | Support: "Warranty Details"
• Federal Trade Commission: Service Contracts

Resources

• Vizio | Support