How to Write a Great Customer Service Resume
Outstanding customer service is hard to find. Customers are more informed and demanding, and companies operate on tighter budgets in tough economic times. Customer service agents who can keep both their customers and their employers happy are in demand. Creating a winning resume that highlights your customer service skills is key to getting interviews with the most desirable companies.
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Instructions
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Create a header block that includes your name, address, email address and at least one telephone number where the employer can reach you. Use a professional-sounding email address. Center this information at the top of the page and increase the font size by two points.
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Write an objective. The value of this resume field is hotly debated because most objectives are boring and don't give the employer useful information. Used correctly, this field can set you apart from the crowd. Throw out the weary ("seeking to obtain a long-term position in customer service") and come up with a wow ("seeking to increase customer retention and drive referrals from satisfied customers by providing fast, effective customer service that benefits both the customer and the company.").
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Write a skills summary. List six to 10 bullet points that call out your most important career achievements. One line should state your number of years of customer service experience. If you have management experience, state this as well. Include achievements such as earning customer or employer recognition and decreasing hold times. Whenever possible, state species rather than details. "Saved the business of a $10,000 account by creatively solving a product delivery issue" is stronger than "Kept clients happy." Plus, the reader may well ask you about this kind of statement in an interview, giving you a chance to show off your problem-solving skills.
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Write your employment history. List your title first. Then, provide the name of the company as well as the city and state in which it is located and the date range you worked there. List both customer service positions and other positions.
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List all post-secondary education and training classes. Include your degree and major, if you earned one. Include applicable training classes such as a negotiation seminar or formal training on a particular computer system.
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Tips & Warnings
A prospective employer has one question above all others: can this candidate make or save me money? Write your resume and cover letter with this in mind.
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