How Can I Improve Communication?

Eye contact is one nonverbal communication cue that lets you know you have the other person's attention.

Do you find yourself waiting for an email response that never comes? Have you ever walked away from a conversation not sure if the other person understood what you said? If so, you might benefit from improving your communication skills. The communication process involves two parties, the sender (you) and the receiver (the person you're interacting with). By following certain steps you can become a better sender, and ultimately, a better communicator.

Things You'll Need

• Defined message
• Appropriate communication channel

Instructions

1. Know your receivers. By knowing who you're communicating with you can format your message accordingly. Questions to ask about your receivers include "What's this person's knowledge on the subject?" And "What opinions and beliefs, if any, does this person hold on the topic already?"

2. Select an appropriate communication channel for sending your message. The communication channel, or medium used for sending your message, impacts your message's effectiveness. For example, face-to-face conversations work better than email as nonverbal communication cues, such as facial expressions and body language, help to indicate the tone of your message.

3. Communicate your message concisely by keeping everything short and to the point. This is especially important for written communication, such as emails and letters. If you expect a response, indicate so and supply your contact information.

4. Look and listen for feedback. Nonverbal communication, such as posture and eye contact, can help indicate if the person you're talking to is paying attention. If you find the person isn't paying attention, try to capture his attention. Try to do this by asking a question or sharing an interesting fact. Also, offer your receivers an opportunity to give you verbal feedback. The communication process isn't complete until the opportunity for feedback comes.

Tips & Warnings

• Use nonverbal communication to emphasize your verbal message. If your nonverbal cues don't support your verbal message, your message will come across as contradicting.

• Use active and reflective listening to obtain feedback. Active listening involves using nonverbal communication to show you're listening to others, while reflective listening involves summing up the other person's message in your response.

References

• Brown University: Teaching & Persuasive Communication
• Mariposa Leadership Technology: Technology---Is It Helping or Hindering the Communication in Your Workplace?
• Self Growth: Persuasive Communication
• Team Building USA: Communication Strategies to Fast Track Your Career