How to Enhance Effective Communication Skills
Irish playwright George Bernard Shaw once said, "The single biggest problem in communication is the illusion that it has taken place." Communication is an important part of human life. Effective communication, meaning messages have gotten across and been understood, is even more important. Enhancing communication skills to make them even more effective is a desirable goal in all interpersonal relationships.
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Instructions
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Listen carefully. Communication is a bi-directional process, meaning that it goes both ways. People take turns talking and listening. So, when it is your turn to listen, do it well. Practice what is called "active listening," which is the act of listening attentively and truly focusing on what the speaker saying and then repeating what the speaker has said in order to show comprehension and empathy.
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Use body language to communicate effectively. The human body provides nonverbal cues to others, so make sure that your body language matches your message. For example, if you want to come across as friendly and warm, do not stand stiffly or avoid eye contact.
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Remember the three "Lee brothers" when you speak: slowly, loudly, clearly. Speaking slowly will ensure that your listeners can understand what you are saying. Talk at a volume at which others can hear you without having to ask you to repeat yourself. Of course, use a volume which is appropriate for the setting. Do not mumble and enunciate your words. Pronouncing your words correctly will help make you comprehensible.
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Be brief and direct. If you spend too long talking about irrelevant topics, your true message will get lost. Also, if you are too subtle or do not make your point obvious, your listeners will not understand what you are trying to communicate.
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Take anger out of the equation. If your listener is angry, the chances are good that he will not take the time to listen to what you are saying. Defuse anger by distracting your listener from his anger and focus on yourself. Start sentences in the first person. For example, say, "I see the situation this way." When you talk about yourself and your feelings, you can avoid blaming or attacking your listener. Do not be judgmental. If you sound open-minded, your listener will relax and be more willing to talk to you.
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