How to Resolve Group Conflict
Addressing and resolving group conflicts quickly can prevent a large scale division among group members. Small issues between group members that go ignored tend to grow in intensity and spread through gossip. Conflicts between two or more members of a group can be flushed out in a forum that promotes honesty and resolution so each detail is systematically dealt with. Lead group members through a plan that concludes the conflict and brings the group closer together.
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Instructions
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Interview each group member involved in the conflict separately, taking detailed notes regarding individual perspectives on the problem and possible solutions. Expand the interview list if new names are brought up in the initial interviews, so that all those involved are given a chance to express their views.
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Review all the interview notes to select the solution or solutions that best resolve the conflict while promoting group cohesion. Research similar decisions that have been made by past leaders of the group to choose the best possible course of action.
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Write out every step in the plan so that it can be approved for implementation by the leaders of the group. Decisions that are made by a group of chosen leaders are more easily accepted by a group than those made by a single person.
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Assemble the entire group to include all those involved and not involved in the conflict for a meeting about the course of resolution. Explain to the group that there will be questions taken after you have had a chance to spell out every aspect of the plan.
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Describe the reasons for the decisions that were made and how each group member will be involved in bringing the conflict to a final resolution. Complete the meeting by answering questions from the group or promising to research and return with information if you are not sure of the answer.
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Follow through with the resolution plan by enforcing restrictions through expulsion or disciplinary action and rewarding members that are making an extra effort to mend the contention.
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Tips & Warnings
Consistency is essential to earning and keeping the respect of a group. Preferential treatment will quickly divide a group and create new conflict.
Individuals that are agreeable to the resolution plan will often work to sabotage its success. Ask these people to get on board or leave the group to avoid splitting the loyalty of members.
References
- Photo Credit taking notes image by Charles Jacques from Fotolia.com
