How to Troubleshoot Adobe 9 Reader Installation

Adobe Reader is an application by software developer Adobe. Reader allows you to view PDF files, which are usually documents or books in an image format. Adobe Reader is free and is available for download from Adobe's website. There are instances where Reader may not install correctly, freezing halfway through or displaying an error message. If you're having issues installing the Adobe Reader software, there are a few steps you can take to troubleshoot your installation.

Things You'll Need

• Internet-connected PC

Instructions

1. Ensure that your system meets the minimum requirements set by Adobe for the Reader application. Reader requires a "1.3 Ghz processor or higher," Windows 2000/XP/Vista/7, at least 128 MB of system RAM and 335 MB of hard disk space available. If your system does not meet these requirements, you cannot install Adobe Reader.

2. Log in as the system administrator. On some machines, the system administrator is the only user with the ability to install software. If this is the case on your machine, your installation will fail if you are on a different Windows user account.

3. Press Enter during installation if, for some reason, the "Accept" button for the Software License Agreement doesn't show up.

4. Run the Windows Cleanup Utility if you receive Error 1635: "This patch package could not be opened." You can download the Cleanup Utility from Microsoft.

References

• Adobe: "Reader Help and Support"
• Adobe: "I'm Having Problems Downloading and Installing Adobe Reader"

Resources

• Microsoft Windows Cleanup Utility