How to Improve Communication in an Organization

Talking is only the first step in improving communication in an organization.

Communication is one key to a strong organization. Organizations with weak internal communication processes tend to fail. For instance, work orders are mismanaged because of poor communication skills among staff members. This translates to unsatisfied customers who decide to take their business elsewhere. Improving communication in an organization requires an evaluation of the situation and implementing new strategies to enhance the workplace.

Instructions

1. Decide what kinds of communication need to be improved first. Verbal, non-verbal and writing communication are the three to consider in the workplace. Each is important to a company's overall well-being, but one usually takes precedence in the productivity of the organization.

2. Implement meetings that encourage different employee levels to share thoughts. Managers and subordinates alike must feel safe stating their ideas and issues. For instance, are company emails so poorly constructed they leave readers confused? This could be improved with guidance and training.

3. Be direct regarding the organization's correspondence. Too many words may confuse the intent of the message. Use action words and be concise. Seek expert support from a consultant or academic resource to fill weaknesses in the communication process. This solution may provide a template for every employee to follow in emails, conversation and more.

4. Practice role playing activities within the organization for verbal and non-verbal communication improvements. This will enlighten employees at all levels how to better interact. Use the human resources department when possible to direct the exercise. The department's expertise should be well utilized in developing communication skills.

Tips & Warnings

• Invest in public-speaking training for employees to enhance their abilities in sharing more effective solutions to problems within the organization. Usually, community colleges and consultants can offer this training at group rates.

References

• University of Michigan: Human Resource Development