How to Upgrade to NetZero DSL
NetZero is an Internet service provider that was first introduced in 1998. Like other early Internet providers, NetZero started out offering only dial-up Internet as it was the cheapest option when compared to the new DSL technology at the time. As years went by and the demand went up for faster Internet speeds, NetZero began to offer DSL Internet. Today, any NetZero user can upgrade their dial-up service to DSL for small cost increase in their monthly subscription.
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Instructions
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Call the NetZero customer support number at 1-866-841-1442 with the phone number associated with your dial-up Internet service.
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Wait for the automated operator to access your account information. NetZero can automatically get this information based off of the phone number you call from.
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Listen to the prompts carefully and press the designated keys until you are connected to a person to talk about your account. You should be connected with a person after five prompts.
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Tell the operator that you want to upgrade your Internet service to DSL. Have all of your account information on hand, such as your phone number, address, last four digits of your Social Security number and email address. They may ask for this information to confirm your account.
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Ask for a confirmation number when the conversation is complete. You will need this number if there are any problems with NetZero sending the new DSL modem or software to your home.
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