How to Troubleshoot a King/Ashley 5500 Pellet Stove


The King/Ashley 5500 pellet stove creates heat by burning biomass or compressed wooden pellets. Some technical problems may require the attention of a trained technician, but other problems may have simple solutions, and it may be worth troubleshooting the appliance yourself.

Things You'll Need

  • Fuel pellets
  • Dry cloth
  • Dustpan
  • Brush

Lazy Flame

  • Clean the burnpot and burnpot housing.

  • Ensure the viewing door is fully closed and sealed.

  • Ensure all outside connections are free from blockages.

  • Clean the exhaust system.

Flame Goes Out

Stove Does Not Light

  • Turn the stove power switch to off. Remove any unburnt fuel from the burnpot, and then try again.

  • Ensure the pellets are not damp or dirty.

  • Ensure the viewing door is fully closed and sealed.

  • Clean the exhaust system.

  • Ensure the autostart igniter is not covered in soot or ash.

Tips & Warnings

  • Regular cleaning of the stove will help prevent problems.
  • Disconnect the power cord before performing any maintenance.
  • Do not attempt mechanical or electrical repairs on the stove.

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  • Photo Credit pellets image by Rupert Roth from
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