How to Troubleshoot Error Format on MP3 Players on a Computer


The number of consumers using MP3 players is increasing every day, especially with more phones doubling as MP3 players. Connecting your MP3 to your computer to transfer music is usually seamless. But when there's a problem, you can try several troubleshooting steps.

  • Verify that the audio file format is compatible with your MP3 player if your player fails to recognize the transferred music.

  • Make sure you aren't transferring audio files that are DRM-encrypted, if your MP3 player displays an error message that reads "NO AUTHORITY" or "NO PERMISSIONS." It is likely that your license has expired or that you have obtained DRM protected music from an authorized source. If the file was purchased from a reputable source, contact them.

  • Reinstall your firmware if you're having issues with the functionality of your MP3 player, such as freezing, erratic button responses or random shut downs. This can be done from the "Programs and Features" option from the "Control Panel" found under "Start Menu." Keep in mind that removing the program will also likely remove the driver.

  • Reinstall your drivers if you cannot sync your MP3 player with your computer or utilize data transfer and you know your USB data cable is functioning. Right-click on "My Computer," select "Properties," then select "Device Manager" from the left-hand corner to remove and reinstall the driver.

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