How to Access the Postmaster Account in Exchange 2003

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In Exchange 2003, the default postmaster account is an alias for the Exchange administrator account. The postmaster account is used to send non-delivery reports (NDR) and other messages generated by Exchange. This information is valuable when you're helping users solve problems sending email to external recipients. You need access to the postmaster account in order to clean and analyze these messages.

  • Launch Active Directory "Users and Computers" from your client.

  • Locate your domain, expand it and select "Users."

  • Create an email-enabled account and name it "Postmaster."

  • Right-click on the new postmaster account and select "Properties."

  • Select the "Email Addresses" tab and click "New."

  • Click "SMTP Address" and click "OK."

  • Locate "Internet Address Properties" and enter "postmaster@domain.com." Replace "domain.com" with your Exchange domain.

  • Click "OK" twice to finish adding the SMTP address.

  • Connect to the new account through an Outlook client or Outlook Web Access. Now you can maintain email in the postmaster account.

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