How to Cancel an MSN Internet Dial-Up Subscription

Make sure you allot yourself a few minutes to wait on hold.

MSN is just one of many companies which provide users with access to the Internet for monthly subscription fees. Should you wish to cancel your MSN subscription at any time, you must do so over the phone. Currently an account cannot be closed via the Internet. MSN's member support department can be reached by telephone 24/7 and will walk you through the process of canceling your account, one step at a time.

Things You'll Need

• Telephone
• Credit card attached to your account
• Subscriber ID
• First and last name registered to your account

Instructions

1. Create a new email account with either your new Internet service provider or a free host such as Gmail or Yahoo. Forward all of the mail you wish to keep from your MSN account to this new address.

2. Contact MSN customer support at [phone].

3. Speak with a Customer Service Representative and ask them to cancel your service. You may be asked to verify your identity.

4. Ask for a confirmation number to save for your records and check your credit card statements carefully to ensure the account was canceled.

Tips & Warnings

• Be polite but firm with the Customer Service Representative if they try to dissuade you from canceling your service.

• It is important to backup or forward your important emails before closing your MSN account, otherwise you risk losing them permanently.

References

• MSN: Cancel My Account
• Cancel Your Existing Internet Service Provider
• Canceling MSN Dial-up Access