How to Unlock a Motorola Android if You Forget Your Gmail Account

By Ruri Ranbe

i Image courtesy of Google

If you can't remember the passcode, pattern or PIN you created to lock your Android device, you can bypass the security mechanism and regain access to your smartphone or tablet by entering your Gmail credentials. If you forget the username or password of your Gmail account as well, however, your only other alternatives are to reset your Motorola device or try to retrieve your login details from Google directly. If you provided Gmail with an alternate email address when signing up or have access to the original device on which you set up your account, you may be able to obtain the information you need.

If You Forgot Your Username

Step 1

Navigate to Gmail using your computer's Web browser, and then click the "Can't Access Your Account?" link.

Step 2

Select "I Don't Know My Username," and then click "Continue."

Step 3

Enter your first and last name and alternate email address into the available fields, and then click "Submit."

Step 4

Check your other mailbox for an email from Google, and then follow the information in the message to obtain your login credentials.

Step 5

Press "Forgot Pattern?," "Forgot Password?" or a similar option on your Motorola device.

Step 6

Enter your email address and password into the available fields, and then tap "Sign In" to regain access to your account.

If You Forgot Your Password

Step 1

Browse to Gmail on the device you used to set up your account. Click the "Can't Access Your Account?" link, and then select "I Don't Know My Password."

Step 2

Enter your email address into the provided field, and then click "Continue."

Step 3

Click the "Reset Password" button, and then type your new password into the available fields.

Step 4

Click "Reset Password" again to confirm and restore access to your Gmail account.

Step 5

Press "Forgot Pattern?," "Forgot Password?” or a similar option on your Motorola device.

Step 6

Enter your email address and password into the available fields, and then tap "Sign In" to regain access to your account.

×