How to Troubleshoot a Whirpool Side By Side Refrigerator


Although Whirlpool has started to manufacture more refrigerator/freezer combo appliances that include an extra wide refrigerator doors at the top and a large freezer drawer at the bottom in recent years, the company continues to produce side-by-side models as well. While Whirlpool side-by-side refrigerators are generally well reviewed by industry insiders, they--like any refrigerator--can potentially run into problems. Understanding how to troubleshoot a Whirlpool refrigerator can help an appliance owner diagnose a problem and potentially fix it.

  • Check the power supply cord if the refrigerator is not as cool as it should be. In many instances, the cord could be knocked out of place if the refrigerator was moved. If the cord is firmly plugged into a three-pronged outlet, check the breaker box to see if the circuit breaker tripped. If it did, move the switch back into the "On" position.

  • Check the power cord if a light inside of the appliance is not working. If the cord is firmly plugged in, turn the refrigerator or freezer control to "OFF" and disconnect the refrigerator cord from the wall. Unscrew the light bulb and re-insert it by screwing it back in a clockwise direction. Reconnect the refrigerator and check to see if the light is now working. If this does not resolve the problem, replace the light bulb with a newer light bulb to see if the current bulb simply burnt out.

  • Check the room temperature in the kitchen if the refrigerator's motor seems to be running more than normal. In normal conditions, the refrigerator motor runs between 40 to 80 percent of the time. In warmer conditions, you can expect it to run more often. Turn on the air conditioner, turn off the stove or open a window to decrease the temperature in the kitchen. This may decrease the amount of time the refrigerator motor runs.

  • Wait at least 24 hours after the ice maker is hooked up before expecting to see ice in the freezer. If the ice maker has been on for more than 24 hours, check the lever inside of the ice maker to make sure it is pushed down. A lever that is up causes the ice maker to cease making ice.

  • Discard the first few batches of ice soon after the refrigerator is installed if you notice an unpleasant smell or taste from the ice. If you have an older refrigerator, check the water hose connection to make sure it has not been corrupted with dirt or holes. If it has, replace the hose.

Tips & Warnings

  • The ice maker will not work unless the freezer door is completely closed.

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