How to Reset an iPod to the Very Beginning
When no other troubleshooting methods work to fix a malfunctioning iPod, you might need to reset (known as "Restore" in iTunes) the device. Doing so will delete every song and video that has been saved on your iPod. You have different options for resetting your iPod. One will restore, or reset, the iPod back to the portable player's original settings. This will let you start from the very beginning with that iPod, without software updates installed on the player.
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Instructions
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Plug the iPod into any of the USB ports on your computer by using the iPod's USB cable.
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Open iTunes.
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Click the iPod that's found under "Devices." When you've highlighted the device's name, you will see tabs at the top of iTunes.
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Click the "Summary" tab. Buttons will become visible in the middle of iTunes.
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Click the "Restore" button. An alert will pop up inside iTunes. Click on "Restore" inside this alert. A new window will open.
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Click on "Restore Option 1" in the window and then click "Restore." The iPod will be reset.
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Unplug the iPod once a message shows up at the top of iTunes saying it's safe to disconnect the device.
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