If you're having difficulty hearing other players or using your microphone on Xbox Live, checking your console's voice settings could reveal privacy settings that stop you from talking. In this menu, you can change your voice settings to allow microphone communication, giving you back the advantage for online team-based games.
Xbox One Voice Settings
Say "Xbox, Settings" with Kinect to quickly switch to the Xbox One Settings menu. If you don't have Kinect plugged in, tap the "Menu" button and select "Settings" instead.
Highlight "Privacy & Online Safety" and press the "A" button. You'll need to be on a parent account at this point if a minor's profile is having the issue.
Select "Custom," followed by "Communicate with voice & text" in the menu. Here you can change your privacy settings to allow voice chat with select friends or with anybody on Xbox Live. Any changes you make take place instantly.
Xbox 360 Voice Settings
Boot the console to the dashboard. If the console is already on and you're in the middle of a game, save your progress and press the Guide button. Press the "Y" button and confirm your decision to return to the dashboard; you can't change voice settings while you're in an application or game.
Navigate over to the Settings category, selecting "Privacy" and "Change Settings."
Highlight "Customize" and press "A" to open additional options. Selecting "Voice & Text" lets you decide whether you can chat with only friends or anybody on Xbox Live.
Tips & Warnings
- Refer to the manual if you use a third-party headset. Certain models can come with extra confusing controls that could mute you without you realizing it.
- Not all headsets are guaranteed to work with an Xbox console; if you're still having trouble despite checking on your voice settings and referring to the manual, it might be incompatible.
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