How to Flash a 2Wire Modem

DSL modem

Flashing a 2Wire modem is a troubleshooting step that is used to fix a variety of issues. Flashing means reloading the modem's firmware from scratch. If the modem stops working and the issue cannot be resolved by adjusting the settings, a firmware flash may be recommended. Also, if the graphical user interface of the modem is not functioning properly or not accessible, a firmware flash is required. The firmware flash requires a CD that is included by the Internet service provider when the modem is purchased. If it was purchased in a store the CD should be included in the box.

Instructions

1. Open Internet Explorer and type "http://homeportal/tech/upgrade.html" in the address bar. This will open a prompt to place the 2Wire modem into upgrade mode.

2. Click the "Enter Upgrade Mode" button. This will cause the modem to reboot. Wait two or three minutes until you see orange lights on the front of the 2Wire modem. Click the refresh button in Internet Explorer to get to the next page. If you do not see the refresh button you can press the "F5" key instead.

3. Click the "Begin Update" link to continue. Press the "Browse" button on the next page. Select the firmware file from the CD. The file will be in the "recovery" folder which is in the "utils" folder. The file extension will be ".lmi" or ".2sp" depending on the CD version you have.

4. Click the "Begin Homeportal Software Update" button. Wait for the upgrade to complete. Click on the "click here to access your HomePortal" link when the flash is finished to get back into the modem's interface.

5. Go to the "Broadband Link Advanced Settings" page and enter the username and password from your internet service provider. Save these changes to reconnect tot he internet.

Tips & Warnings

• If you need a new CD you can request one through your internet service provider as they are responsible for providing it.

• If the flash doesn't work the modem may need to be replaced.

Resources

• 2Wire: Support