How to Repair a Coach Purse

Coach purses are not only a status item, they are considered to be quality handbags that last a lifetime. To hold this standard, Coach offers a certified repair service should your bag become damaged during use or due to factory defects. This repair service will evaluate your bag, make necessary repairs and in some cases offer a replacement or a credit voucher to replace irreparable bags. You can either mail in your Coach bag for repair, or bring it into a local retail store.

Things You'll Need

• Printer
• Credit card or personal check
• Mailing materials

Instructions

Send to Coach Directly

1. Fill out and print a copy of Coach’s Repair Service Request Form (see Resources). Include your credit card number or a personal check for $20 to cover return shipping and processing costs.

2. Pack the bag carefully for mailing, with the form (and check, if applicable) tucked inside.

3. Mail the bag using insured US postal mail or UPS to:

   Coach
   Attn: Repairs
   One Coach Way
   Jacksonville, FL 32218

4. Allow 4 to 6 weeks for processing and repair of your Coach bag.

Via a Retail Store

1. Bring the bag into your local Coach retail store for processing.

2. Fill out paperwork for repair and pay for return shipping and processing.

3. Transfer your bag to an associate, who will send the bag in for factory repairs or evaluation for replacement.

Tips & Warnings

• Coach also offers “do-it-yourself” replacement kits for straps and turnlock closures. Contact Coach customer service at 1-888-262-6224 for more information.

References

• Coach: Repairs

Resources

• Repair Service Request Form