How to Troubleshoot a BlackBerry 7520
The BlackBerry 7520 is a model that was specific to the Nextel (and later, Sprint) network. This BlackBerry was the first to feature push-to-talk (PTT) capability and was also the first offered on the Nextel network. Although this phone is somewhat outdated, it can still be used on the Sprint network. If you are having problems with your BlackBerry 7520, there are some troubleshooting steps you can take to diagnose and correct the issue.
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Instructions
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Reconnect to the network. If you have been roaming or are in a poor connection area, your signal may have been lost. To reconnect to the network, select the Radio Tower icon. This will turn the wireless signal off. Wait a few seconds and then select it again. This will reconnect you to the network.
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Ensure that the phone is not in "Phone only" mode. This mode inhibits PTT and email functionality. Select the phone icon and navigate to the "Options" menu. The
select "Push To Talk" and scroll down until you see the "Phone Only" option and set it to "No." -
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Perform a soft reset. Press the "End Call" button and hold it for five seconds. The device will power down. Leave it off for five minutes and then turn it on again. This fix generally helps fix memory and connection issues.
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Hard reset the phone. This option is only suitable when the phone has frozen or become unresponsive. Press the black button on the back of the phone to release the battery while the phone is still on. Wait a few minutes and then replace the battery. When the phone comes back on, you will need to wait several minutes while system files are verified before you can use the phone again.
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Tips & Warnings
If your phone will not turn on or is unable to connect to the network, then internal components have likely been damaged and the phone will need to be replaced. The phone is no longer manufactured, repair will not be possible.
References
- Photo Credit young man talking on cell phone image by Alan Shearer from Fotolia.com
