How to Send a Remote Assistance Invitation

Computer help is out there somewhere.

Remote Assistance is a program that lets you get computer help over the Internet. When you use this program, you give someone permission to access your computer and its files to troubleshoot a problem. The person accessing your computer can be in another state or country. When you use remote assistance, make sure you only allow trusted individuals to access your computer. It is possible for an untrusted source to install a virus or another dangerous type of program that could harm your computer.

Instructions

1. Click on the "Start" menu on the bottom-left side of the screen.

2. Click on "Help and Support" to access the remote assistance option.

3. Select "Ask for Assistance" to invite someone to connect to your computer using remote assistance to troubleshoot a problem.

4. Click on "Save Invitation" as a file under the "Advanced" settings tab.

5. Select how you want to send the remote assistance invitation. You can either do this through Windows Messenger or through email using Microsoft Outlook.

6. Type your name in the name box and click the "Continue" button and then "Send" to send the invitation for help.

References

• San Luis Obispo County: How to Send a Remote Assistance Invitation (PDF)
• Microsoft Support: Remote Assistance for Windows XP