How to Troubleshoot a Microsoft Document Image Writer
Microsoft Office Document Imaging or MODI allows you to scan documents and save them as digital images. MODI saves files as either TIFFs (Tagged Image File Format) or MDIs (Microsoft Document Imaging). MODI also provides OCR (Optical Character Recognition) capabilities so that you can transform a paper document to a digital document without having to recreate the data on your computer. Some of the most common issues with MODI arise after installing an Office Service Pack or update that overwrites the Microsoft Office Document Image Writer print driver.
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Instructions
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Download and install the hotfix that addresses a problem with the Microsoft Document Image Writer driver and its association with TIF, TIFF, and MDI files. The hotfix is applicable for Microsoft Office 2003 owners who have upgraded to Service Pack 3.
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Change the program that opens TIFF files to Microsoft Office Document Image Writer. Right-click the TIFF file you wish to open, and left-click on "Open With." Select Microsoft Office Document Imaging. Click the check box next to "Always use the selected program to open this kind of file" to switch to the Microsoft Office Document Image Writer. Click "OK."
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Reinstall the Microsoft Office Document Image Writer driver if MODI isn't available in the "Open With" programs list or if you continue to experience problems with Microsoft Office Document Imaging. Click on "Start," then "Control Panel." Click on "Classic View" in the left column. Open "Add/Remove Programs" in Windows XP or "Programs and Features" in Windows Vista and Windows 7. Select your Microsoft Office installation, and click the "Change" button above the program list. Select "Add or Remove Features." Click on "Continue." Open "Office Tools." Select "Microsoft Office Document Imaging." Click "Run all from My Computer," and select "Continue." Click on "Close."
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Tips & Warnings
Microsoft Office will not install the Microsoft Document Image Writer driver to 64-bit operating systems, including Windows Vista 64-bit and Windows 7 64-bit.
Problems with the fax function may also indicate a problem with the Microsoft Document Image Writer driver.
