How to Cancel a Flight Made Through Travelocity

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Travelocity is an online travel agency that allows you to book and cancel flights through their website.
Travelocity is an online travel agency that allows you to book and cancel flights through their website. (Image: moodboard/moodboard/Getty Images)

When you use Travelocity to buy an airline ticket and your plans change, cancel your flight through Travelocity instead of the airline you're flying. You can contact the company by phone or you can cancel online. You won't get a full refund unless you cancel within 24 hours of booking, or you purchased their Flight Cancellation Plan at the time you made your reservation.

Travelocity Cancellations Online

Visit Travelocity.com and sign into your account.

Click on the tab that says "My Trips" and then click on the tab that says "Booked Trips."

Look for the trip name or the itinerary number that reflects the flight you want to cancel and click on it. You'll be taken to a screen that says "Manage Bookings."

Click on the "Cancel Flight" tab. You'll have to click one more time on the tab that says "Cancel This Flight."

Look for any refund amount. Travelocity will let you know if you are due any money. You will get a full refund, minus booking fees, if you cancel your flight within 24 hours of purchasing the fare.

Put the value of your canceled flight towards a future flight. Travelocity will allow you to use the credit from your canceled flight for another trip with the same airline at a later date.

Travelocity Cancellations by Phone

Call Travelocity at 1-855-201-7800. If you are outside the U.S., call 1-417-520-5312.

Enter your Trip ID when you are prompted. If you don't have it, wait until an operator picks up to help you.

Let the agent know you need to cancel your flight, and provide your itinerary number. You'll be told whether you are entitled to a refund or a flight credit.

Tips & Warnings

  • Consider purchasing Travelocity's Flight Cancellation Plan when you book a flight. You'll get a full refund as long as you cancel for a reason that's covered by the plan.
  • Call the airline directly if you booked on Spirit Airlines, AirAsia, Volaris or InterJet through Travelocity. These discount airlines require you to cancel with them instead of Travelocity.
  • Remember to read the fine print before you book your ticket. You'll find information on cancellation policies, fare rules and fees.

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