When you use Travelocity to buy an airline ticket and your plans change, cancel your flight through Travelocity instead of the airline you're flying. You can contact the company by phone or you can cancel online. You won't get a full refund unless you cancel within 24 hours of booking, or you purchased their Flight Cancellation Plan at the time you made your reservation.
Travelocity Cancellations Online
Visit Travelocity.com and sign into your account.
Click on the tab that says "My Trips" and then click on the tab that says "Booked Trips."
Look for the trip name or the itinerary number that reflects the flight you want to cancel and click on it. You'll be taken to a screen that says "Manage Bookings."
Click on the "Cancel Flight" tab. You'll have to click one more time on the tab that says "Cancel This Flight."
Look for any refund amount. Travelocity will let you know if you are due any money. You will get a full refund, minus booking fees, if you cancel your flight within 24 hours of purchasing the fare.
Put the value of your canceled flight towards a future flight. Travelocity will allow you to use the credit from your canceled flight for another trip with the same airline at a later date.
Travelocity Cancellations by Phone
Call Travelocity at 1-855-201-7800. If you are outside the U.S., call 1-417-520-5312.
Enter your Trip ID when you are prompted. If you don't have it, wait until an operator picks up to help you.
Let the agent know you need to cancel your flight, and provide your itinerary number. You'll be told whether you are entitled to a refund or a flight credit.