How to Troubleshoot the Weather Channel Toolbar

The Weather Channel toolbar, an Internet Explorer extension, is available for direct download from The Weather Channel's website (see Resources). As with any third-party extension, possible compatibility issues may exist depending on the version of Internet Explorer in use. In many instances, these compatibility issues are correctable, as you would upgrade your toolbar to the latest version or downgrade to an older version of Internet Explorer. However, other known issues, such as missing location information and illegal operations resulting in the browser closing, are well documented and easy to troubleshoot.

Things You'll Need

• Weather Channel toolbar
• Internet Explorer
• PC with Windows OS
• Internet connection

Instructions

Missing Location Information

1. Close all running uses of Internet Explorer. Do this to clear any existing applications or processes involving your Weather Channel toolbar

2. Open a new session of Internet Explorer. Ensure there is only one Internet Explorer window open.

3. Type your ZIP code or city name into the toolbar’s location box. Ensure you spell the name of your city correctly, or that you enter a valid ZIP code. If you misspell your town or enter an invalid ZIP code, then an error will occur.

4. Click “Find,” but ensure you only click it once, as clicking it twice will cause an error to occur.

5. Click “OK” after you find your correct location. Do not click “OK” before finding your location, for if your do, then your location will not save to your toolbar.

Illegal Operation Error(s)

1. Open a new instance of Internet Explorer. Ensure there is only one Internet Explorer window open.

2. Right-click an open space on the menu bar.A context menu appears displaying all installed and visible toolbars.

3. Uncheck “The Weather Channel Toolbar.” The toolbar should disappear from view.

4. Close the running instance of Internet Explorer and open a new one. The bar should be completely removed and you should not receive another illegal operation error. This error is usually the result of an incompatibility between the toolbar and your version of Internet Explorer.

Tips & Warnings

• If the troubleshooting steps do not correct the problem, then visit The Weather Channel’s technical knowledge base (see References) and open a ticket for additional troubleshooting procedures unique to your error.

• If you are using IE8 and are experiencing errors, then you may have an outdated version of the Weather Channel toolbar. If this is the case, then visit the Internet Explorer add-ons link (see Resources) and update you toolbar.

• The Weather Channel toolbar is one of many third-party software choices offered on Weather.com. If you are having compatibility issues with the toolbar, then try on the other options.

• If troubleshooting does not fix the known issues, then uninstall the toolbar by opening your "Control Panel" and select "Add/Remove Programs." Locate "The Weather Channel toolbar" from the program options and uninstall it. You can now perform a fresh install of the toolbar or upgrade to a version that is compatible with your browser.

References

• Weather.com: Desktop Support Center - Knowledge Base - Toolbar

Resources

• Weather.com: IE7 Toolbar
• IEaddons.com: Add-ons Gallery - The Weather Channel Toolbar for IE8