How to Cancel an AOL Dial-Up Service

Canceling your AOL account is a simple task that can be done over the phone or online. With the integration of AOL's free web-based email service, you can cancel your dial-up service and still enjoy some of their features by converting to a free AOL account if you have an Internet connection.

Things You'll Need

• Account information
• Answer to your security question
• Phone number

Instructions

Online

1. Go to http://bill.aol.com.

2. Sign on with the primary screen name that you created when you registered your AOL account. Type the answer to your account security question and click "Continue."

3. Click "Cancel my billing" in the right panel under the "I want to" heading.

4. Click "How do I cancel my paid member account or convert it to a free member account" in the right panel, under "Frequently Asked Questions."

5. Follow the on-screen instructions to send the cancellation request. It can be done through an electronic cancellation request online, by fax or mail.

Tips & Warnings

• To cancel by phone, call [phone], or send a fax to [phone].

• Send a cancellation request form to:

• AOL Inc.

• PO Box 65100

• Sterling, VA 20165-8800

• You will not be able to access your address book once you cancel your AOL account.

References

• AOL: How Do I Cancel My Paid AOL Account?