How to Troubleshoot a Sony Flash Drive
Flash memory is a type of memory that contains little moving parts. Many flash memory devices come in the form of USB drives. These are drives that can be connected to your computer via the USB port and are often used to transfer data from one computer to another. Sony produces a line of flash memory USB drives called Microvault drives. These drives, like any other USB drive, are susceptible to technical problems. Some of these problems are irreversible, but there are some that can be diagnosed and fixed through a few troubleshooting steps.
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Instructions
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Download available software patches if you are trying to use your Sony flash drive with a computer running Windows Vista. There is a known problem with Vista recognizing Sony drives. See "Resources" for a link to download these patches from Microsoft.
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Remove any other USB devices when using the Sony flash drive if you are experiencing slow response times. This can include other flash drives or external mice or keyboards.
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Make sure you shut down all applications that are running any files on your Sony flash drive if you cannot properly eject the drive. When you can't eject the drive, you may receive a message "Storage device in use." Close all applications that are using any files on your drive and attempt to eject again.
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Determine if your computer or the Sony flash drive is the root of the problem. Try connecting your Sony flash drive to another computer. If you are experiencing similar problems, you likely have a hardware problem with the drive itself.
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Remove the device before restarting your computer. Some computer's settings will not allow the computer to start with an external device connected.
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Tips & Warnings
Always eject your drive before removing it from your computer. To do this, find the drive letter in the Windows Explorer (usually accessed by clicking "My Computer" on the desktop, then right-clicking the drive and selecting "Eject."
Always back up your information in multiple places because all storage is imperfect.
