How to Troubleshoot the 2Wire Router
2Wire modems and wireless routers are sold exclusively through broadband providers, so it's often easiest to reach a technical support representative at the Internet service provider (ISP) that provided you with the 2Wire product if you have problems. Before you get lost in the phone queue, though, you should do a few things first to make sure a phone call is not a waste of time.
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Instructions
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1
Power cycle the modem. Turning off the power button (if there is one) is not enough. Completely disconnect the power cord from the modem and wait for 10 seconds before plugging it back in.
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2
Check the lights on the modem after the cycle is complete. You should have three green lights--one for power, one for broadband connectivity and one for wireless transmission. If you have amber or red for any of the lights, there is a problem somewhere.
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3
Open the router setup page. Your 2Wire came with a startup disk, but you can access the page by opening a browser window and typing "http://gateway.2wire.net" in the address bar.
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4
Retype the user name and password your modem/router uses to connect to your ISP. The password is concealed so it is difficult to tell if you mistyped a character. Confirm with your IP what your password and user name are if you've forgotten. Contact the provider by phone and if it cannot give you a password it will help you to change the password. Try to connect.
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5
Verify that the Wireless Encryption Protocol (WEP) key you are using for your wireless connection matches the number in your router's setup page. Go to the "Home Networking" tab in the setup page and click "Edit Settings" in the quick view box on the right. Scroll to the WEP setting and write down the key. Manually retype the key on the computer you are using to connect wirelessly. If you haven't ever changed the WEP key, the default can actually be found on the bottom of the router itself in brackets.
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6
Change the wireless channel in the drop-down box. If you are on Channel 2, try Channel 10.
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Check to see that the phone line to the router is coming from the DSL/Link connector on your inline filter. If you are not using an inline filter, which reduces voice intrusion on the data line and vice versa, add one. You should have gotten at least one from your ISP.
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Try connecting via a wired connection. Use Ethernet cable to connect the router directly to the computer and try to gain access via the Local Area Network rather than the Wireless Network.
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Contact your ISP's technical support department to investigate possible network or pipe issues.
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