How to Rate Hotels
Hotel ratings take a number of factors into account. There are many different rating systems, each with its own specific criteria. Some of the best-known hotel rating systems are AAA's Five Diamond system and the five-star system used by Forbes Travel Guide (formerly the Mobil Travel Guide). Some, such as AAA, send inspectors to hotels to assess the properties in person, often incognito; other rating organizations do not require a physical inspection. In some countries--such as Germany, Spain and Denmark--the national hotel association or the government issues hotel ratings. In-person inspections are more accurate.
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Instructions
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What to Consider
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Evaluate service beginning with the reservation process. Note how courteous and accommodating the reservation agent is. Is confirmation sent automatically? Judge the courtesy and skill of bell desk and front desk staff, and time how long it takes for luggage, linens and food to be delivered to the room. Visit the bar, restaurant and gift shop, and make note of the quality and punctuality of service. Test the expertise of the concierge by asking for local recommendations, dining reservations or other services.
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Inspect the room. Note the size of the bed, the thickness and comfort of the mattress and the general condition of the bedding. Check the newness of the furniture and the quality of its construction. How large is the room, and how well is it laid out? If possible, inspect several room types for the sake of comparison. Inspect the bathroom and note details such as the quality of the fixtures, the size of the bathtub and the water pressure in the shower. Try out the room's electronic amenities, such as the television or stereo system, and note the quality of the equipment. Try the in-room safe, if there is one.
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Rate the hotel's general cleanliness. Check the bedding, mattress and carpet for stains and imperfections. Examine the bathroom fixtures and note any mold, stains, rings or other cleanliness issues. Inspect all surfaces in the room for dust and debris. Check the draperies for dust and discoloration. Look for litter on the grounds or in the room. Make note of odd smells such as mildew or sewage. Inspect the condition of glassware and silverware in restaurants and bars.
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Rate the public areas of the hotel. Take note of their cleanliness, accessibility and safety. Visit the public restrooms and note their level of cleanliness and luxury. Examine the facilities and amenities of the hotel itself, including restaurants, bars, meeting rooms, the health club and pools and spas. Test equipment such as treadmills and pool furniture. Note and try out the in-room services available, such as room service dining.
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Examine the exterior of the hotel. Walk the grounds, taking note of the quality and upkeep of the landscaping. Visit the parking lot, and note whether it is well lit and how well it is maintained. Is there valet parking? Is the lot covered?
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