How to Cancel Your Home Phone When You Have DSL


You can cancel your home land line phone service at any time when you have DSL (the abbreviation for a digital subscriber line). The phone and DSL Internet service operate on a shared phone line that is split---one line is used for voice and the other line is used for data transmission. Because the two services operate independently, canceling one will not affect the other. When you have DSL service without telephone service it is called “Dry Loop” or “Naked” DSL.

  • Contact your service provider to cancel your home phone service. The customer service representative will ask for some information, such as your current home phone number or account number. Inform the representative that you want to cancel the land line. but retain the DSL service.

  • Ask if you will incur any penalties for canceling a portion of your service. With most phone service providers, if you subscribe to two or more of their services (in a single household), they "bundle" the services. If you cancel part of the service, you may incur a penalty. The service provider may decline to repackage any of the remaining services and bill each service separately.

  • Write down and retain all of the account numbers or confirmation numbers associated with the new transaction. The service representative will assign a "dummy" phone number since the remaining services will no longer be connected to a phone number. You will need this number to reference your account any time you contact your provider.

  • Set a date for the technician to disconnect the phone service. Be sure that an adult is home at the time of the service call. Sometimes the technician will need to enter the residence and there must be someone 18 years of age or older to allow access to the home.

  • Test your DSL service before the technician leaves. Log onto your computer and make sure that the Internet connection is working. The technician might need to set up a new password for the service if you have forgotten the password you used for the initial set up. In other instances, there could have been changes in the name or acquisition of your original service provider since you first acquired the Internet. The log on passwords you currently use should not be affected.

Tips & Warnings

  • Requirements may vary among service providers.

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