How to Work With PayPal Problem Disputes
The protection offered by Paypal for buyers and sellers includes the ability to file a dispute when something goes wrong. The dispute is typically initiated by the buyer because of a lack of communication from the seller. In some cases the seller doesn't respond, which causes problems. Paypal problem disputes arise when the seller fails to respond, or does so in a harsh way.
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Instructions
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Contact the seller through the email address listed on your transaction details, clearly identifying the problem. Give the seller a few days to respond to the email, in case the individual is out of town or having computer problems. If the seller fails to respond, send a message through the eBay system.
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Open a dispute through the Paypal system, within 45 days of the purchase date. Determine the reason for starting the dispute, such as the item never arrived, the item arrived damaged, or the item doesn't match the description offered.
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Fill out all the information required to open a dispute and explain your reasons clearly. Explain exactly why you opened the dispute, what the problem is and what response, if any, you received from the seller. Paypal gives both parties 20 days to resolve the problem.
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Begin a claim with Paypal, which is different from a dispute and is usually only used in case of a problem dispute. For example, the seller may refuse to offer you a refund because they claim there wasn't a problem with the item. Choose a full refund and the reason for the refund.
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File with the eBay Protection Program if Paypal doesn't refund your money. Paypal can only refund the money if the seller registered for the Seller Protection Program or if the seller has sufficient funds in their account. EBay requires that you open a dispute with the website and charges $25 for a handling fee, but only if the company sides with you and refunds your purchase price.
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Tips & Warnings
Paypal gives the seller 20 days to respond to the original dispute and automatically sides with you if the seller doesn't respond. If the seller does respond, you have a chance to respond to their claims. The hope is that an amicable decision will arise when Paypal acts as a mediator.
