How to Get a Comcast Receiver

At installation, a new Comcast customer receives a certain number of Comcast receivers (digital cable, HD and/or DVR boxes) depending on the original subscription package, promotion and contract the customer accepted. After the sign-up, a customer may suddenly need additional receivers. Getting additional receivers isn't difficult. Whether you need a replacement box or want to add an HD box to your existing package or an additional digital cable box for another room, you can easily get a Comcast receiver by making a request over the phone or in-person.

Things You'll Need

• Billing statement

Instructions

1. Call Comcast to request a replacement or new receiver. The nationwide toll-free number to call is [phone]. Over the phone, a customer service representative can help you to complete most of the process to get a Comcast receiver. The representative can troubleshoot any problems, put in a request for a service technician visit (including drop-off of a receiver) or place an order to send a replacement or new box in the mail. In addition, the agent can put in your request to your local service center for pick-up if the local center has the receiver type/model that you're requesting in stock.

2. Contact your outside Comcast direct sales representative, if you have one, to request a receiver or for guidance based on your specific situation. Depending on your geographic location and the services offered, your outside sales representative may have the ability to personally come to your home and discuss any changes you want or need to make to your service package. At the very least, the representative can provide you with the best instructions for getting a receiver in your local area.

3. Visit your local service center to get an additional receiver. Most local service centers provide new product options. As long as new service activation at your home isn't required, you can typically pick up a receiver and take it home for use the same day if the type/model is available.

Tips & Warnings

• Always have a copy of your Comcast billing statement or contract ready before calling Comcast to request a receiver so that you're aware of your existing package and pricing and can compare and contrast with any changes that you may need to make.

• Always ask for a thorough breakdown of any costs associated with troubleshooting existing services, installing or accepting new services or changing your contract (if applicable). Keep in mind that a technician visit--to replace a receiver/add a new receiver and/or services--may have a cost associated with it depending on your subscription package and Comcast's pricing for specific services at the time of the request.

• Never go to your local service center for a replacement receiver without first troubleshooting your receiver's technical error over the phone, because your receiver may only have a simple error that makes the receiver appear broken when in fact a fix exists over the phone. In addition, the representative over the phone can save you time and money by checking if your local service center carries your receiver type/model.

References

• Comcast