How to Complain About Your Post Office

A postal problem involves an issue/problem about an individual's mail service with United States Postal Service. A postal problem could range from delivery delays to lost mail. USPS customers are encouraged to first attempt to resolve postal problems with their local post office. After unsuccessfully trying to resolve a postal problem with a local post office, a USPS customer can notify the Consumer Advocate. The Consumer Advocate, according to InfoPlease, "represents consumers at the top management level in the Postal Service" and "his staff stands ready to serve you."

Instructions

1. Visit your local post office and request a Consumer Service Card. According to InfoPlease, a Consumer Service Card "is available from letter carriers and at post offices" and "will help your postmaster respond to your problem."

2. Complete the Consumer Service Card, and return it to your local post office. This allows your postmaster to first attempt to resolve the problem.

3. Write a letter addressed to the Consumer Advocate, if your postmaster does not resolve the issue/problem. Be sure that the letter provides as much detail about the problem as possible. Also, make sure to include in the letter your full name, mailing address, date, signature and a contact telephone number.

4. Mail the letter via certified mail to the Consumer Advocate at the following address:
   The Consumer Advocate, U.S. Postal Service, Washington, DC 20260-6320.

   A Consumer Advocate staff will contact you within five business days from the receipt of your letter.

Tips & Warnings

• In addition to writing, you can contact the Consumer Advocate by phone at the following number, [phone].

References

• InfoPlease.com: How to Complain About a Postal Problem

Resources

• USPS.com: United States Postal System