How to Get PayPal Seller Details

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Paypal is best known as the counterpart to auction house eBay, with nearly every seller offering buyers the chance to pay using a credit card, debit card or online account. As a buyer, you have certain protections in place that ensure you’re given a refund if the item you purchased wasn’t returned. It’s also possible to get Paypal seller details, but only if you purchased from that seller.

  • Ensure that you followed all the requirements needed for buyer protection. You must have paid the entire amount of the purchase price and paid through the website, either eBay or another site. Your account must be in good standing and it must be 45 days or less since the transaction occurred.

  • Check your Paypal account and find the specific transaction you made with the seller. If you’re having problems finding the transaction, click the button for Payments Sent, which narrows down your transactions. Paypal also lets you search using the transaction number or the date.

  • Look for the Details button listed next to the transaction and click on it. The Details section shows you all the information pertaining to the purchase including the seller’s name, email address, the date it occurred and the exact item purchased or a description from the seller.

  • Select the "File a Dispute" option at the bottom of the screen. The only way to get details about a seller such as their home address and phone number is to file a dispute with Paypal. Paypal asks for the reason for the dispute.

  • Read the email Paypal sends about the dispute. Paypal contacts the seller and gives the individual a specific amount of time to respond to the dispute. You’ll receive the seller’s answer and also have the chance to contact the seller on your own, using the information provided by Paypal.

Tips & Warnings

  • If you made a purchase through eBay and need the seller’s contact information, contact eBay about the problem. You’re more likely to get personal contact information about a seller through the auction website than Paypal. EBay will often pass along the phone number on file for the seller, to let the buyer and seller resolve the situation themselves.
  • If you purchased an item on eBay, but didn’t pay through the site, then you aren’t protected under the terms of service and won’t be given the seller details. This includes buying an item directly from a seller after an auction ended.

References

  • Photo Credit Sean Gallup/Getty Images News/Getty Images
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