How to Have PayPal Collect Additional Information
Paypal is a service that lets you send and receive money online and works via email and directly with a number of websites. For instance, Zynga, which runs games on the popular social-networking websites, lets you pay for extra items using Paypal. The service also allows you to buy products and services from other sites using the service, as well as for buying and selling on eBay. As long as you have a Paypal account, it's possible to collect additional information about specific transactions.
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Instructions
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Log into your Paypal account. Paypal lists basic details about all transactions made on your account, including payments sent and payments received. You also have the option of disputing any charges made to your account.
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Find the transaction you're interested in learning more about. Transactions are arranged in chronological order, based on the most recent charges to your account. Paypal also gives you the option of looking only at payments you sent or payments you received.
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Select the "Details" button next to the transaction. This takes you to a new page with the details of the transaction listed. The name of the seller, the seller's location, the date of the transaction and the order number are all listed. If you're the seller, it shows you the shipping address of the buyer.
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Visit the "Frequently Asked Questions" section of the website and look for the "Contact Us" section. Paypal collects additional information on a case-by-case basis and usually only when the buyer or seller files a dispute, such as a buyer who claims a seller never sent their item.
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Contact Paypal directly about any questions or concerns that you might have. Include the transaction number, the email address of the buyer or seller and as much information as possible. If Paypal determines that more information is needed, the website will collect that information and let you know once it's done.
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Tips & Warnings
Contact Paypal through the company's toll-free telephone number (888) 221-1161 or (402) 935-2050, but prepare yourself for a long wait. The company is fairly busy and you should expect to wait a while before you talk to a representative.
If you file a dispute with Paypal and the website finds for the other person, you'll lose the money you sent or received and may face a suspension from Paypal. Don't file a false dispute if you just want more information about the buyer or seller unless you're capable of handling a suspension.
If you have a Paypal account, log into your account and click the "Contact Us" button before calling, the site will generate a pin number that the representative will ask for prior to discussing account information. The pin number is good for one hour.
