How to Complain About Your Comcast
Comcast is one of the largest cable services and communications companies in the United States. It was founded in 1963, and despite the fact that the website claims, "we deliver digital services, provide faster Internet and clearer broadband phone service, and develop and deliver innovative programming," many people have complaints about their cable or Internet service. In today's society, you have more than one option when it comes to communicating your complaint.
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Instructions
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Contact Comcast customer service directly. This tactic is especially useful if you don't simply want to let off steam but wish your problem to be resolved immediately. According to their website, you can reach their customer service department 24 hours a day, 7 days a week. If you speak to a customer service representative and feel they are not adequately handling your issue, always ask to speak to a manager.
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Visit the consumer affairs website and file an official complaint form. This is a free forum where consumers can post their grievances with certain companies, and if their issues have legal merit, a lawyer will contact them. Putting your complaint into writing is also a good way to let off steam, and reading the complaints of other people in similiar or worse situations can help validate your feelings as well as put things into perspective. You can do that same thing at Pissedconsumer.com.
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Post your complaint on Twitter. Apparently, Comcast's Frank Eliason has won fame as a customer service representative by answering tweets that people have made, complaining about Comcast. While Twitter is not a replacement for calling or emailing them about an issue, Comcast does respond quickly to tweets.
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Tips & Warnings
If you're interested in other people's grievances with Comcast there's a website devoted to bad-mouthing them: Comcastmustdie.com.
References
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Comments
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I pay way too much for Comcast. Pay for recorder that only records what it wants to. Norton Security tells me I am at risk and I click to fix. It says it is fixed but it stills says at risk and will not scan. I can get recorder free with another company. Ready to change.
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You know sometimes when I've been wronged in this world and I feel like no matter what I say to them they aren't going to fix my problem, I really want to vent, so I get on the internet (on my ipad or android usually) and vent.
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theshield44
Oct 11, 2010
Comcast came to do a simple installation. Now we get just one channel, Home Shopping Network. I called them, and they said there was nothing they could do; they won't send someone to fix the problem. They are a truly incompetent company. If you have another option besides Comcast, (only deal in my town), take it!
