How to Dispute an AT&T Wireless Bill

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We all experience problems with bills from time to time. It seems like issues with wireless phone bills happen more often than utility bills. Review your bill in full before paying it. If you find any problems contact customer service. It is better to call the customer service phone number to dispute a billing issue than to go into the store. You will be able to convey your concerns to the representative and resolve the issue without being face-to-face with someone.

Things You'll Need

  • AT&T bill
  • Contact customer service. As soon as you notice an error or extra charge in your bill you must call customer service right away. The AT&T wireless customer service phone number is (800) 331-0500.

  • Follow the automated prompts to get forwarded to a customer service representative. You can try pressing “0” to be connected to a representative right away, but it is recommended that you listen to the automated menu fully before making any selections.

  • Speak with a representative. Explain the issue(s) in detail. The representative is there to assist you, give you options, and attempt to correct the situation. If there was an error on your bill, the error will likely be removed. If you are disputing a charge you were unaware of receiving, you have to prove you were unaware that you would receive the charge. If everything goes well, your account will be credited.

Tips & Warnings

  • If the representative is rude or seems as if he cannot help your situation, ask to speak to the manager or supervisor.
  • Even though you are likely upset about the billing problem, remain calm while speaking with the representative. Speak clearly and go over every detail of the problem you are having.

References

  • Photo Credit Jupiterimages/Photos.com/Getty Images
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