How to perform a soft reset and hard reset on Nokia E71

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The Nokia E71 is one of the smartphones around designed for business people on the go. Various applications can be run and lots of data can be stored using the phone's internal memory or the memory card attached to it. Due to the amount of data it handles, a slow down in your phone may arise or a conflict in applications may occur, or worse, a total malfunction in your Nokia E71 may happen. A hard reset should be done only as a last resort as it will wipe out most data and new applications you have installed. Before heading out to your Nokia Care Center, try the following steps first, otherwise, it might be time for your cell phone to be handled by the technical experts at Nokia.

  • SOFT RESET:

    Back up data from your phone and memory card before doing any kind of reset. To perform this please refer to resources below.

  • Switch on the phone.

  • When it goes on standby mode, press "#7870#". Make sure you press the "" key - some people forget this. This triggers a software reset and restores the default factory settings without losing your data. Although this action doesn't remove your personal data it still is a good idea to do back up when performing any kind of reset.

  • Enter the default code "12345" when requested.

  • HARD RESET NO. 1 - Do this if soft reset procedure above doesn't work.

    Back up data.

  • Switch on the phone.

  • Press "#7370#". Again, make sure the "" is pressed before the "#" key. This also triggers a software reset that involves reformatting the phone. When Nokia E71 is reformatted not all data are lost due to a new feature called UDP - User Data Preservation. You won't know though what will be retained and what will be removed so perform a back up no matter what.

  • Enter the default code "12345" when requested.

  • HARD RESET NO. 2 - If hard reset no. 1 doesn't work then do these steps.

    Back up data if you still can.

  • Make sure your phone is switched off.

  • Press the keys "3", "*" and the green/talk button simultaneously. This action forces a hardware reset and also reformats the device.

  • Without releasing the 3 keys mentioned above, press the "on" button.

  • When you feel the phone vibrate, release only the "on" button but not the keys in step 3.

  • When you see the Nokia boot up screen (handshake screen) then you can let go of all the keys.

  • Photo Credit Andrew Currie - Flickr
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