How to Fix HP LaserJet 60.2 Errors


The Hewlett Packard LaserJet series includes a variety of printers that provide high-speed print capabilities. When one of these printers displays the 60.2 error code, this usually indicates a problem associated with the paper tray. If the error code coincides with loud banging while attempting to print, the issue may require professional service to replace the tray motor, the lift drive assembly or a controller board. Sometimes, however, simply removing loose paper from the tray resolves the problem. Taking the time to troubleshoot the 60.2 error code on your HP LaserJet series printer can save you from spending money on an unnecessary service call.

  • Remove the paper tray from the LaserJet printer and take out the paper. Inspect the tray for any debris. Small bits of paper and other debris can prevent the tray from lifting the paper properly.

  • Inspect the tray for signs of damage. Small cracks or worn parts can prevent the tray from properly handling the paper. You must replace the paper tray if you find damage or excessive wear.

  • Return the paper to the tray, making sure to adjust the paper guides so they secure the paper into place. Placing the guides too tightly against the paper can cause the paper to rise slightly. This can result in the inability for the paper to feed properly. Then push the tray carefully into the printer.

  • Attempt to print a self-test page or submit a print job from your computer. Refer to the owner's manual for instructions on how to print a self-test page from your model LaserJet printer. If the problem persists, contact a service professional. Alternatively, try swapping the paper trays if your printer is equipped with multiple trays. Replace the problematic tray if this resolves the problem.

Tips & Warnings

  • Use caution when handling the paper tray. Slamming the trays into the printer can damage the tray and the internal components of the printer.

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