Charter Communications is one of the largest cable television providers in the United States. If you are a Charter cable customer, you have a number of options for reducing your monthly cable bill.
Cut Back on Services
If you absolutely must have premium channels, consider an Internet service that provides your favorite channels outside the Charter network. A number of companies, including Apple, Google and Roku, offer such services.
Bundle Your Services
You might be able to lower your Charter cable bill by converting your existing services into a bundle. Telecom companies have offered discounts for bundled services since the late 1990s, and companies like Charter frequently change their bundled offerings. Even if the services you subscribe to were not available in a discounted bundle several months ago, the company may be able to bundle your services now. In some cases, you might even be able to add more services like digital phone service or faster Internet service to achieve a bundle discount with the net effect of a lower bill.
Ask for an Account Review
You can reach Charter customer service at 1-888-438-2427.
Charter Communications employs a special customer retention group specifically tasked with offering discounts and specials to retain customers on the verge of canceling their accounts. The agents in this group, known inside the company as retention representatives, are empowered to extend special discounts that other customer service agents can't offer. If you have been unable to reduce your Charter cable bill through other methods, you may be able to receive a special promotional discount from the retention representative.
If you ask to cancel your account with Charter, it is possible that an agent may honor your cancellation without connecting you with the Retention department unless you make a specific request to speak with them.