How to Deal With an Employee With a Performance Problem
When dealing with an employee who is experiencing performance problems, many factors should be considered to address the issues. They should be addressed with concern, as well as possible consequences to ensure the employee satisfactorily meets the standards of the position held.
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Instructions
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Document performance issues as they occur. Note each concern when it happens to provide detailed information when addressing the employee, and include dates and times By documenting the issues, you can address overall performance, and give specific examples to the employee. Document issues for time frame before addressing concerns.
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Schedule a private meeting with the employee. Addressing performance problems should be done in a private setting and if possible, at a time that won't draw the attention of other employees.
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Meet with the employee, and start the conversation lightly. Ask general questions about the employee's well-being and personal life. Starting the conversation lightly can open communication to address the performance issues. The employee may be more open to discuss possible personal concerns, or problems at work that may be affecting their performance and work environment.
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Address performance problems in a positive manner. Address issues by giving suggestions of how to improve their work, and highlight areas where they excel. Speaking about performance issues in a positive manner will show that your organization values the employee's contributions, but needs improvement in specific areas. If performance problems are related to personal issues, find ways to assist the employee deal with those issues by improving their work schedule or suggesting solutions.
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Document the conversation, have the employee sign it and give the employee a copy of the document. Ensure the information will be kept confidential, and alert the employee of the confidentiality. Documenting the conversation allows for a follow-up meeting to address if the employee has improved performance, and gives the worker a guide for improving performance.
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