Gaming managers oversee day-to-day operations in gaming or gambling establishments. They supervise a staff that includes sports book writers and slot technicians, and monitor activities at gaming tables to ensure that players adhere to the rules. Large gaming establishments typically have a number of gaming managers, each responsible for at least one area of the house.
Although employers often hire managers with a post-secondary credential in accounting or hotel management, earning a bachelor’s degree in hospitality and casino management makes you the best candidate for the job. The program enhances your knowledge of casino security, casino operations management, gaming rules and regulations, and gaming revenue management. In small gaming establishments, you can start as a game attendant or secure another entry-level job while you complete certificate courses in casino management. As your job experience grows, so do your chances of being promoted to the manager's role.
Nurture the Skills
Gaming managers must be familiar with gaming rules and procedures. To detect a minor violation and take an appropriate action, you need to be a competent decision maker with a strong attention to detail. When a misunderstanding arises between players -- maybe they can’t agree on the application of a certain gaming rule -- you require strong problem-solving skills to resolve the issue. Like many businesses, gaming establishments strive to improve customer experience and loyalty. Strong skills in guest services enable you to communicate effectively with players, some of whom may be intoxicated and upset. You should also be a team-builder with good leadership skills and irrefutable integrity.
Obtain a License
All states have gaming control boards or commissions that regulate the practice of gaming occupations. To get this job, you must obtain a licence from your state's board. Although requirements for licensure vary, you typically need to pay a licensing fee and pass a criminal and drug background check. Some states-- such as New Jersey -- also vet applicants' financial stability and academic standing. To demonstrate your professionalism to potential employers, you can become a member of the American Gaming Association.
Land a Job
Land-based casinos are the primary employers of gaming managers. You can also find employment opportunities on cruise ships and with companies that run Internet casinos and other electronic gaming systems. Bingo halls and off-track betting parlors are other potential employers. The Bureau of Labor Statistics estimates that the employment of gaming managers from 2012 to 2022 will grow by 7 percent, slower than the 11 percent average for all jobs.
- U.S. Bureau of Labor Statistics: Gaming Services Occupations
- National University: Bachelor of Science in Hospitality and Casino Management
- CareerPlanner.com: Gaming Manager
- State of New Jersey --- Casino Control Commission: Employees
- O*NET Online: Sumary Report for Gaming Managers
- American Gaming Association
- Photo Credit Design Pics/Design Pics/Getty Images
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